CHU Sainte-Justine Foundation Policies

The CHU Sainte-Justine Foundation is firmly committed to safeguarding the privacy of all Sainte-Justine employees, donors, volunteers, patients and families.

Use of session cookies and web beacons

Protection of Information by the CHU Sainte-Justine Foundation

Code of Ethics and Professional Conduct

Complaints Policy

Use of session cookies and web beacons

In order to provide an optimal browsing experience on its site, the CHU Sainte-Justine Foundation (the “Foundation”) uses cookies.

These cookies are used for the sole purpose of optimizing the browsing experience of visitors on the Foundation’s websites, and are in no way related to visitor identification.

The Foundation uses Google Analytics and Hotjar, which use cookies, to collect non-personally identifiable information to better understand user interactions and generate reports on the performance statistics of its sites. These cookies, used for analytical purposes, allow the Foundation to better understand your interactions with its website. This information helps deliver higher quality content and features that enhance your user experience.

Other cookies are used to secure the digital platforms offered by the Foundation and thus distinguish between human and robotic action.

The Foundation also uses tracking pixels linked to Facebook, in particular, for advertising targeting.

Protection of Information by the CHU Sainte-Justine Foundation

The CHU Sainte-Justine Foundation complies with PCI security standards for processing credit card donations to protect donors’ confidential data and prevent fraud.

Donors Bill of Rights

We, at the CHU Sainte-Justine Foundation, pledge to treat our donors with the utmost respect and consideration, in a manner benefitting their status as benefactors. As such, we declare that all individuals, organizations and corporations that give to the Foundation are entitled to the following rights:

  1. To be informed of the Foundation’s mission and of the way the Foundation intends to use donated resources.
  2. To have access to the identity of the volunteers serving on the Board of Directors, and to expect the Board to exercise prudent judgement in its stewardship responsibilities.
  3. To have access to the Foundation’s most recent annual report and financial statements.
  4. To be assured that their donations will be used for the purposes for which they were given.
  5. To receive appropriate and recognition, in accordance with the Foundation’s donor recognition policy.
  6. To be assured that information about their donation is handled with all due care and confidentiality.
  7. To expect a high level of professionalism from all of the Foundation’s representatives.
  8. To have the opportunity for their names and addresses to be removed from the Foundation’s contact lists if they so wish.
  9. To feel free to ask any questions they deem appropriate when making a donation and to receive prompt, truthful and forthright answers in return.

Code of Ethics and Professional Conduct

The members of the Board of Directors and its committees as well as the volunteers and staff members of the CHU Sainte-Justine Foundation recognize that they have a role to play in protecting the Foundation’s donors, who constitute the driving force behind its mission.

By complying with this Code of Ethics and Professional Conduct, these individuals will ensure that the CHU Sainte-Justine Foundation is deserving of donors’ trust and remains committed to embracing concrete solutions for fostering this trust.

This Code outlines the duties and obligations to be discharged by the members of the Board of Directors and its committees, volunteers serving the Foundation in an official capacity and all Foundation employees in their various relations associated with the performance of their functions. The Board is responsible for enforcing the Code. A copy of the Code will be available to any person who requests it. The Code may be amended by a two-thirds vote of the members of the Board at a special meeting called for this purpose.

All those to whom this Code applies are required to sign a declaration of adherence.

  1. Members of the Board of Directors and volunteers serving the CHU Sainte-Justine Foundation will provide their services free of charge and receive no financial or material incentive.
  2. Members of the Board of Directors, volunteers and employees of the Foundation will work actively and collaboratively toward the implementation of the Foundation’s overall objectives. They will conduct themselves with composure and dignity in all activities of a public nature associated with the Foundation.
  3. Members of the Board of Directors, volunteers and employees of the Foundation will respect the confidentiality of all discussions and interactions, as well as all contributions to the Foundation, unless donors have given their explicit consent to having such information disclosed.
  4. Members of the Board of Directors, volunteers and employees of the Foundation will be transparent in their actions and attitudes toward the Foundation’s undertakings, provided that the principles of privacy and confidentiality are upheld at all times. Accordingly, they will respond promptly to all requests concerning the Foundation’s activities and financial statements.
  5. Members of the Board of Directors, volunteers and employees of the Foundation will avoid all conflicts of interest, as defined in the Foundation’s policy on this subject.
  6. Members of the Board of Directors, volunteers and employees of the Foundation will avoid engaging in any form of discrimination based on gender, race, ethnicity, religion, disability or political belief.
  7. All fundraising activities must be tasteful and consistent with recognized philanthropy standards. Children must never be depicted in a demeaning or inappropriate way for promotional purposes or during the course of an activity. All actions undertaken must be legal and ethical.
  8. Members of the Board of Directors, volunteers and employees of the Foundation will commit to keeping abreast of current legislation and major studies concerning the development and implementation of philanthropy-related practices.

Members of the Board of Directors, volunteers and employees of the Foundation will abide by the wishes expressed by certain donors to direct their donations to a specific purpose, unless said donors have consented to an alternate use.

Complaints Policy

If you wish to file a complaint against a Foundation employee or volunteer, or in response to a situation you feel is inappropriate, we urge you to familiarize yourself with the terms of our Complaints Policy.

Receipt of Complaints

Verbal Complaints

A verbal complaint will be handled immediately by a member of our staff.

If a complaint requires a more in-depth assessment, a written request will be sent to the manager responsible for the concerned activity or team. This request will include the name, phone number, street address and email address of the person filing the complaint and a description of the circumstances, including the incidents and/or individuals involved.

The manager must acknowledge receipt of the complaint within two business days.

Written Complaints

A complaint received in writing must contain the aforementioned information. It will be transferred to the manager responsible for the concerned activity or team.

Response and Resolution

Every effort will be made to address the complaint as quickly as possible, and all parties will be treated in a fair, impartial and respectful manner.

The person responsible for the complaint must attempt to settle the matter within 10 business days. If it is still unresolved after this time, the file will be turned over to the corresponding director or vice president.

If the vice president is unsuccessful in bringing about a resolution, the complaint will be escalated to the president/executive director. If the president/executive director is a party to the complaint, the matter will be transferred to the chair of the governance committee.

The complainant must be kept abreast of the status of their complaint and provided with a clear, detailed explanation of the final decision when it is issued.

Should a complainant be dissatisfied with the process or the outcome, they may request that the matter be escalated to a more senior staff member. This must occur within 10 business days, and the complaint must be resolved within one month of receipt.

Complaints Documentation

The manager must keep a copy of all complaints that could not be resolved immediately (i.e., upon receipt).

The Finance, Human Resources and Administration Department will keep a detailed log of incoming complaints, along with all relevant information on the subsequent response and resolution. A summary report will be presented to the Board of Directors on a yearly basis.

General brand usage guidelines

Depending on the nature of the involvement and the category to which the partner or the organizer belongs, the authorization process for a benefit event or a cause-related marketing initiative, as well as the rights for using the “CHU Sainte-Justine Foundation” brand, may differ.

However, benefit events and cause-related marketing initiatives are both subject to the policies set out in the brand usage guidelines. For more informations, please contact us at: